if you have any questions / concerns / comments.
and want you to be satisfied with all of your orders.
We always do our best to take care of our customers
- dealing with all situations fairly and responsibly.
We only offer store credit for returns.
We do not issue refunds to original method of payment.
HOW WILL I RECEIVE MY STORE CREDIT?
Expect an emailed E-Gift card within 3 business days of the delivery of your return at our office.
Store credit is not processed the day your item is delivered.
It must be sorted, inspected, and processed. You are not credited back shipping.
- Merchandise must be returned within 7 days from the receive date.
- We only offer STORE CREDIT for returns. We don't issue refunds back to original method of payment.
- The amount of your STORE CREDIT is only for the item(s) you purchased and does not include the shipping.
- We offer USPS return labels.
- Merchandise must be unwashed and unworn with no stains, visible wear, smells, or animal hair with tags attached.
- Original invoice must be included in your return package.
If you do not have your original invoice, you can print out your order confirmation email.
- Store credit cannot be applied to future purchases until the return is processed.
Meaning, you can not apply the store credit before we have actually issued it to you.
- Please allow 3 business days for return processing.
- Once your return is processed, we will email you an E-gift card that you can use on our website.
- Any returns past the policy will not be accepted or store credited.
- Any returns past the policy will not be accepted or store credited. Please make sure that you are not after your 7 day period.
We will not be responsible for shipping items back to you. You would have to pay to get the items back.
- If you need a different size in your item, note your size exchange on your invoice and send it back to us.
- If we have the item in stock in your requested size, we will send it to you.
If we don't have your requested size, we will send you an E-gift card as a store credit.
DAMAGED / DEFECTIVE ITEM
If you have received a damaged or defective item,
please email us at firstname.lastname@example.org and we will get this issue fixed right away.
All damaged items must be noted to us no longer than 2 business days of receiving your delivery.
This will help us to take care of the damage with our supplier and in the proper manor.
Please include written details about the defect and attach pictures.